Privacy Policy
This Privacy Policy explains how The Travelling Daisies (“we”, “us” or “our”) collects, uses, stores and protects your personal information when you visit our website, submit an enquiry or otherwise communicate with us.
1. Introduction
Welcome to The Travelling Daisies. We respect your privacy and take the protection of personal information very seriously. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the South African Protection of Personal Information Act (POPIA).
2. Information We Collect
We only collect the standard operational data necessary to plan, customise, and execute your travel arrangements. This includes:
- Identity Data: Your full name.
- Contact Data: Your email address and phone number.
- Travel Logistics: Your group size, approximate travel dates and budget range.
- Preference Data: Your travel preferences and holiday interests.
3. Purpose of Collection
We use your personal information strictly for the following operational purposes:
- To reply to your travel enquiries.
- To design custom travel itineraries that match your budget.
- To send you future marketing newsletters and travel updates, provided you have given us explicit consent to do so.
4. Direct Marketing & Newsletters
In compliance with POPIA, we will only add you to our promotional newsletter mailing list if you actively opt in (give clear permission). Every marketing email we send will include a clear unsubscribe link so that you can opt out at any time.
5. Service Providers and Third Parties
We do not sell, rent or trade your personal information for third-party marketing purposes. We may share personal information with trusted service providers or travel suppliers only where reasonably necessary to operate our website, respond to your enquiry or arrange services requested by you. We require personal information to be handled appropriately and only for the relevant purpose.
6. Data Security
We implement strict technical, physical, and organisational security measures to protect your personal information against unauthorised access, loss, or theft.
7. Your Rights Under POPIA
You have the full right to control your data. You may contact us at any time to:
- Request a copy of the personal data we hold about you.
- Ask us to correct or update inaccurate information.
- Object to our processing of your data or request deletion where permitted by law.
8. Contact & Queries
For any questions regarding this policy, or to exercise your data rights, please contact our information team directly at info@thetravellingdaisies.co.za.
9. Complaints
If you believe we have processed your data unfairly or unlawfully, you have the right to lodge a formal complaint with the South African Information Regulator:
- Email: POPIAComplaints@inforegulator.org.za
- Website: https://inforegulator.org.za/contact-us